Service — 04

Learn AI.
Master It.
Own It.

"Comprehensive AI education and ongoing support — so your team doesn't just use AI, they understand it, trust it, and build on it."

cogniv-support — bash
$cogniv support --status
✓ All systems operational
→ 24/7 support channel: active
→ Knowledge base: 1,240 articles
$cogniv training --list-active
✓ 3 workshops scheduled this week
→ ML Fundamentals · Wed 10:00 AM
→ LLM Integration · Thu 02:00 PM
→ CV for Production · Fri 11:00 AM
$cogniv ticket --latest
✓ TKT-4821 resolved · 14 min response
⚡ Priority queue: 0 pending
$
24/7
Technical Support
4hr
Max Response Time
1,200+
Knowledge Articles
98%
Satisfaction Score

Built for Every
Role & Level

Role-specific tracks from zero to advanced — every program designed around practical, real-world AI skill-building.

Track — Executive
AI Leadership Bootcamp
Strategic AI fluency for decision-makers — no coding required.

Designed for C-suite, founders, and senior managers who need to lead AI transformation, evaluate AI investments, and build AI-literate teams — without writing a single line of code. Covers strategy, ethics, vendor evaluation, and outcome measurement.

What AI actually is — and isn't (demystified)
Evaluating AI vendors, tools, and claims
Building the business case for AI investment
AI ethics, risk, and governance for leaders
Managing AI teams and measuring outcomes
Competitive AI intelligence frameworks
Track — Product
AI for Product Builders
Build smarter products by truly understanding what AI can do.

For product managers, designers, and analysts who work alongside AI engineers and want to make better product decisions. Learn to define AI features, write model specifications, evaluate prototypes, and avoid common AI product failure modes.

AI product thinking — features, not models
Writing ML specifications and acceptance criteria
Evaluating model outputs and edge cases
A/B testing and experimentation for AI features
UX patterns for AI-powered interfaces
Building responsible AI products
Track — Technical
Applied ML Engineering
Hands-on training to build, deploy, and maintain production AI systems.

A deep technical programme for software engineers and data professionals transitioning into AI/ML roles. Covers the full ML lifecycle — from data preparation through model training, evaluation, deployment, and monitoring — with real project work throughout.

Python for ML — data, pipelines, and tooling
Supervised & unsupervised learning foundations
Deep learning with PyTorch — CNNs, RNNs, Transformers
MLOps — deployment, monitoring, and retraining
LLMs, RAG pipelines, and API integration
Capstone project: end-to-end ML system
Track — Domain
Custom Domain Workshops
AI training built around your industry, your tools, your team's real challenges.

Fully bespoke training programmes designed around your specific industry, tech stack, and AI initiatives already in flight. We build custom curricula, use your actual data scenarios as examples, and deliver sessions in your environment — on-site or remote.

Custom curriculum scoped to your use cases
Training on your actual AI tools and stack
Industry-specific case studies and exercises
Hands-on sessions with your live systems
Role-grouped cohorts for relevance
Post-session coaching and Q&A support

Always On.
Always Expert.

Three tiers of technical support — from growing startups to enterprise teams with mission-critical AI systems that cannot afford downtime.

Starter Support

Reliable support for startups and small teams with early-stage AI deployments that need help on-demand without committing to a full retainer.

Response Time8 business hours
AvailabilityMon – Fri, 9–6
ChannelsEmail + Ticket
Dedicated EngineerShared Pool
Monthly
₹18K/mo
3-month minimum · Cancel anytime after
  • Up to 10 support tickets/month
  • Bug investigation & resolution
  • Model performance troubleshooting
  • Access to full knowledge base
  • Monthly health-check report
Get Starter Support →
Enterprise Support

White-glove support for organisations with mission-critical AI infrastructure, compliance requirements, and the need for embedded technical partnership — not just ticket resolution.

Response Time30 min · Critical: 15 min
Availability24/7/365 + On-Call
ChannelsAll + Hotline + On-Site
Dedicated EngineerDedicated Team (2–3)
Custom Pricing
Let's Talk
Annual contract · SLA-guaranteed
  • Dedicated 2–3 person engineering team
  • On-site support visits (quarterly)
  • Full system monitoring & incident response
  • Compliance & audit documentation support
  • Custom SLA with financial guarantees
  • Emergency on-call escalation line
  • Monthly executive briefing & review
Contact Enterprise →

What Your
Team Will
Actually Learn.

Every module is designed around applied outcomes — not theory for theory's sake. Your team leaves every session able to do something they couldn't before.

Design Your Curriculum →
01
AI Foundations & Mental Models

Before tools, concepts. We build the mental models your team needs to think clearly about AI — what it is, what it isn't, where it fails, and how to evaluate claims. This is the base layer everything else runs on.

How ML Actually WorksAI vs AutomationFailure ModesEvaluating AI Claims
02
Data Literacy & Thinking

AI is only as good as the data it learns from. This module builds data intuition — quality, bias, labelling, distribution shift, and the relationship between data decisions and model behaviour.

Data Quality PrinciplesBias & FairnessFeature EngineeringDistribution Shift
03
Working with LLMs & Generative AI

Hands-on with large language models — prompt engineering, RAG pipelines, fine-tuning tradeoffs, hallucination risks, and practical integration patterns for building AI-assisted workflows and products.

Prompt EngineeringRAG ArchitectureHallucination MitigationAPI Integration
04
AI in Production — MLOps & Monitoring

What happens after deployment? Model drift, retraining cadences, monitoring dashboards, incident response, and the operational discipline that keeps AI systems performing reliably in the real world.

Model Drift DetectionMonitoring DashboardsRetraining PipelinesIncident Response
05
Responsible AI & Ethics in Practice

Not a compliance checkbox — a practical module on building AI that's fair, explainable, and trustworthy. Covers bias auditing, model interpretability, regulatory landscape, and ethical decision frameworks for AI teams.

Bias AuditingExplainability (XAI)GDPR & AI ActEthical Frameworks
06
Capstone — Build Something Real

Every technical track ends with a capstone project where participants build a working AI system — either a standalone model, an LLM-powered tool, or an integration with existing systems — and present it for peer review.

End-to-End ProjectCode ReviewPeer PresentationCertificate
Full Documentation Library

Every system we build ships with comprehensive technical docs — architecture diagrams, API references, runbooks, and onboarding guides your future team can actually use.

Video Knowledge Base

Recorded walkthroughs of every system component — so your team can re-watch how things work long after the project ends, and onboard new members without starting from scratch.

Live Handover Sessions

Structured knowledge transfer sessions with your technical team — live walkthroughs, Q&A, and guided practice until your team feels genuinely confident operating the system independently.

Ongoing Learning Portal Access

All training clients get 12-month access to the Cogniv AI Learning Portal — a growing library of AI courses, practical exercises, industry-specific case studies, and a community forum where your team can keep developing after the formal programme ends.

We Train You to
Never Need
Us Again.

That's genuinely our goal. Dependency is bad for clients. We transfer knowledge aggressively — documentation, recorded sessions, live walkthroughs, and ongoing access to learning resources — so your team becomes self-sufficient.

"The best AI consultants make themselves redundant. We measure success by whether your team can independently maintain, improve, and extend everything we built together."— Cogniv AI Training Philosophy

Every engagement ends with a formal handover checklist signed off by both teams. If your team isn't confident, the handover isn't complete.

The Standards That
Separate Good AI
from Great AI.

Hard-won lessons from building production AI — embedded into every training programme we deliver.

01
Validate Before You Build

Rapid prototyping and data validation before full model development prevents the most expensive mistakes in AI — building the right solution to the wrong problem, or discovering fundamental data issues late in the process.

PoC FirstData ValidationFeasibility Testing
02
Monitor Everything, Always

Models degrade silently. Teaching teams to build monitoring pipelines from day one — tracking prediction distributions, feature drift, latency, and business metrics — prevents the silent failures that erode AI value over time.

Model MonitoringDrift DetectionAlerting
03
Start Simple, Scale Smart

The simplest model that meets the business requirement is often the best model. We train teams to resist over-engineering — starting with baselines, adding complexity only when proven necessary, and documenting every decision with evidence.

Baseline FirstComplexity BudgetDocumented Decisions
04
Version Control for Models & Data

Treating models and datasets with the same rigour as code — versioning, reproducibility, experiment tracking, and rollback capability. Teams that skip this cannot debug, improve, or audit their AI systems reliably.

Experiment TrackingModel RegistryData Versioning
05
Human-in-the-Loop Design

Knowing when AI should decide autonomously and when a human must review is a critical design skill. We train teams to build systems with appropriate human oversight — especially for high-stakes decisions in healthcare, finance, and legal contexts.

HITL PatternsConfidence ThresholdsEscalation Design
06
Build for Explainability

AI systems that teams and stakeholders can understand and interrogate are trusted, adopted, and improved over time. We embed explainability tools and techniques — SHAP, LIME, attention visualisation — into every model development workflow.

SHAP / LIMEFeature ImportanceModel Cards

Training That Fits
How You Work

Four ways to access Cogniv AI training — each optimised for a different team structure, pace, and learning style.

On-Site Workshops

Fully immersive, in-person sessions at your office or a dedicated training venue. Highest engagement, richest team dynamics, and the ability to work directly with your actual systems and data.

5–30 participants per cohort
1–5 day intensive format
Custom exercises on your data
Available across India & remotely
Live Virtual Training

Instructor-led sessions over video — interactive, structured, with real-time Q&A, breakout rooms, and live coding exercises. All the rigour of in-person training with zero travel overhead.

Up to 50 participants
2–4 hour session blocks
Recorded for re-watch
Shared virtual lab environment
Self-Paced Learning

Access the full Cogniv AI curriculum on-demand through the learning portal. Structured modules, exercises, and assessments that fit around your team's schedule — with progress tracking and completion certificates.

Learn at your own pace
12-month portal access
Completion certificates issued
Community forum access
1-on-1 Coaching

Individual coaching sessions with a Cogniv AI engineer for technical team members who need personalised mentorship — code reviews, architecture feedback, career guidance, and accountability for self-directed learners.

Weekly or fortnightly sessions
60-minute structured sessions
Code & project review included
Flexible scheduling

Training &
Support
Questions.

Not sure which program or support tier is right for you? Book a free 20-minute consultation and we'll help you figure it out.

Book a Free Consult →

It depends on the track. The AI Leadership Bootcamp and AI for Product Builders tracks require no coding experience — they're designed for non-technical professionals. The Applied ML Engineering track requires solid Python proficiency and basic statistics. Custom domain workshops are scoped during the needs analysis to match your team's actual baseline.

Yes. We have trainers who can deliver in Hindi and several regional languages for Indian clients. For on-site and live virtual programs, just let us know your preference during scoping. The self-paced portal is currently English-only, with Hindi content in development.

Cogniv AI support is AI-specialist support — our engineers understand machine learning, model behaviour, data pipelines, and AI system architecture. We don't just close tickets; we diagnose why a model is underperforming, identify data drift, suggest retraining strategies, and help your team understand what changed. This is deeply technical, domain-specific support that a general IT helpdesk cannot provide.

We support third-party AI systems too, provided we can complete a technical onboarding review first. We'll review your system architecture, documentation, and codebase — typically a 1-week process — before committing to an SLA. If the system is well-documented, this is straightforward. Enterprise support contracts include this onboarding as standard.

Yes. All participants who complete a Cogniv AI training program receive a digital certificate of completion. For the Applied ML Engineering track, certificates are issued upon completing the capstone project with a passing review score. Certificates include QR code verification for LinkedIn and portfolio use.

Absolutely — and this is the most effective combination. Many clients start with a training programme for their team and simultaneously take on a Pro Support plan for their production systems. Clients who bundle training and support receive a 10% discount across both services for the first 6 months. Ask us about combined bundles during your consultation.

Ready to Level Up?

Build an AI-literate team that owns what it builds.

Tell us about your team, your tools, and your goals. We'll design a training and support plan that fits in 48 hours.